Privacy & Cookies

PRIVACY AND COOKIES POLICY

We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, computer type, and technical information about the means by which users connect to our website, such as the operating system and Internet service providers used, and other similar information.

We may collect information about devices using the following technologies:

Our website may use cookies to improve the user experience. Users' web browsers place cookies on their hard drive to keep track of, and sometimes track information about, them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.

– "Cookies" are data files placed on a device or computer, often containing a unique anonymous identifier. Cookies are small files that are downloaded onto your computer when you visit the Touch Agency website. Your computer automatically recognizes and accepts these files through the browser you have installed.

– "Log file" tracking actions occur on the site and collect data, including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the website.

Cookie files are stored in your computer's memory and cannot access or read other information stored on your PC. Therefore, cookies can be compared to "bookmarks" that allow the browser to resume activity on a site from the exact time and place it left off. Cookies can also be considered identifiers of Internet users, informing the site when they return to it. Furthermore, cookies remember user preferences, such as the language selected on the website. Cookies are not dangerous, and there is no reason to treat them as viruses or harmful files. The browser used allows for configuration and limitation of cookie connections.

Cookies are necessary for the full performance of the services offered by this site, for the constant improvement of its structure and content, and to provide users with a pleasant online experience.

Storing cookies on the user's computer provides information about their activities on the site, useful for personalizing and improving the overall online experience, and for making the next visit even more enjoyable, with relevant content perfectly tailored to the user's needs and preferences.

In addition, cookies give websites the ability to monitor users' online activities and create profiles, which may later be used for marketing purposes. Cookies are used to create a series of anonymous statistics that help us understand how a user benefits from a website or its pages, without being identified.

For website analysis, we use Google Analytics, which also uses cookies. In this case, cookies store information about website usage, the number of pages viewed, visitor sources, and the number of visits, all with the purpose of improving the website and providing users with better services and a more pleasant online experience.

How long does a cookie last?

The lifespan of a cookie depends on the purpose for which it was placed. Session cookies are used only for a single session and are kept only for one visit to the website; they are not stored after the user leaves the website.

Persistent cookies are stored for a longer period of time and are used whenever the user returns to the site.

All these categories of cookies can be deleted by the user at any time through their browser settings. If not changed from the browser, browsing the site automatically implies the use of cookies. Below you can read some specifications regarding disabling the use of cookies.

How can you disable cookies?

Disabling or refusing to accept the use of cookies may make it difficult to browse and view certain websites. Today, browsers offer users the ability to modify and manage cookie settings.

You can access these settings in the menu of the browser you are using. For more details on the use of cookie modules in your browser, you can access the Help section.

To configure cookie modules, follow the steps below, depending on the browser you are using. Some settings may differ slightly depending on the version used.

Chrome Browser

In the top right corner, click on the Chrome menu > Settings.

Scroll down and click "Show advanced settings."

In the "Privacy" section, click the "Content settings" button.

In the "Cookies" section, choose your preferred settings.

Deleting cookies: to delete cookies, click "All cookies and site data…" to see the entire list of cookies that Chrome has stored on the hard drive. Here you can delete cookies individually or all at once by selecting "Remove all."

Mozilla Firefox Browser

Click the Menu button and select "Preferences."

Select "Privacy" from the side menu.

From the "History" combo, choose "Use custom settings for history."

Check "Accept cookies from sites" to allow cookies or uncheck it to stop using cookies. If you experience issues with cookies, then at "Accept," choose "Never."

Deleting cookies: if you click "Show Cookies…," a new window opens, where you can select and delete one or more cookies at the same time.

Internet Explorer

Select the small gear icon on the right side of the browser and then choose "Internet Options."

Click the "Privacy" tab and select "Advanced."

Set Accept/Block/Prompt according to your needs, for both first-party and third-party cookies. Here you can also check the "Always allow session cookies" option if you wish. Press OK after making the settings.

Deleting cookies: To delete all cookies, you must select the "General" tab from "Internet Options" and click "Delete…" from the "Browsing history" tab. Check the "Cookies and website data" box and click "Delete."

For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

In addition, when you make or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

When we refer to "Personal Information" in this privacy policy, we are referring to both Device Information and Order Information.

How we use the information collected

Touch Agency may collect and use users' personal information for the following purposes:

– To run and operate our website

We may need your content to display information on the site correctly.

– To personalize the user experience

We may use aggregated information to understand how our users, as a group, use the services and resources provided on our site.

– To improve our website

We may use the feedback you provide to improve our products and services.

To send users information they have agreed to receive about topics we believe may be of interest to them.

– To send periodic emails

We may use your email address to send information about you and updates related to your order. It may also be used to respond to inquiries, questions, and/or other requests.

We use the device information we collect to help us monitor potential risks and fraud (particularly the IP address) and, in general, to improve and optimize our website (for example, by generating analytics on how our customers browse and interact with the site, and to evaluate the success of our marketing, advertising, and retargeting campaigns).

How we protect your information

We apply data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, including your name, surname, phone number, email, and data stored on our website.

Sharing your personal information

We do not sell, trade, or rent users' personally identifiable information to others. We may share generic aggregated demographic information not linked to personally identifiable information about visitors and users with our business partners, trusted affiliates, and advertisers for the purposes described above.

We share personal information with third parties to help us use your personal information as described above.

We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Third-party sites

Users may find on our website advertisements or other types of content linking to the sites and services of partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links appearing on these sites and are not responsible for the practices employed by websites linked to or from our website. In addition, these sites or services, including their content and links, may be subject to constant change. These sites and services may have their own privacy policies and customer service policies. Browsing and interacting with any other website, including sites that link to our website, are subject to that site's own terms and policies.

DATA RETENTION

When you place an order through the site, we will retain your order information for our records, unless and until you ask us to delete this information.

Changes to this privacy policy

Touch Agency reserves the right to update this privacy policy at any time. We encourage users to check this page frequently for any changes to stay informed about how we help protect the personal information we collect. You acknowledge and agree that it is your responsibility to periodically review this privacy policy and be aware of any changes.

Acceptance of these terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Continued use of the site following the posting of changes to this policy will be considered acceptance of those changes.

Contact us

For more information about our privacy practices, if you have questions about this site's practices or your relationship with this site, or if you would like to file a complaint, please contact us by email at hello@wearetouch.agency